Making your first offer on Tootle
Welcome to Tootle – thanks for signing up! This article will help you understand how the platform works and will walk you through making your first offer on a car. As ever, if you encounter any problems, you can always reach us at email@example.com or call us on 020 3327 2240.
The first step is simple: Log into your account. You can do this by clicking ‘Log in’ on the top right hand corner of the home page:
This will take you to the log in page itself. Simply enter the details you used when you setup your account and click ‘submit’.
If you don’t know your password, click ‘I’ve forgotten my password’. This will send instructions on how to reset your password to your email address. If this doesn’t work, or you have any other problems, give Tootle a call on 020 3327 2240.
After logging in, the first page you’ll see is your dealer dashboard. From here you can browse stock, edit your account details, and view all outstanding offers (although this will be empty for now).
Let’s start looking at the stock available on Tootle! To do this, simply click ‘browse cars’. If you set preferences when you signed up, the cars you see will be filtered to match – if not, some automatic preferences are pre-loaded.
You can set filters based on mileage, age and price meaning that you’ll only see cars that match the profile of what you want to buy. If you want to view all of the stock on the website, click on the ‘all cars’ text highlighted in yellow.
If you didn’t set any preferences when you signed up, now is a great time to do so. This will help you manage all of the stock on the website and prioritise the kind of vehicles that you specialise in. They can be changed at any time by clicking on the ‘car preferences’ button on the top right hand corner of the Tootle website.
For more detail on setting your car preferences, check out our blog post.
On the ‘browse cars’ page, you can view the car’s make, model and mileage in addition to the price that the seller is looking for. You can also see how far away the car is from your dealership’s postcode. Remember, the ‘looking for’ price isn’t a sales price, so don’t be put off if a car seems over-priced. As in the real world, sellers often overvalue their vehicles to begin with, but are generally willing to sell for less.
Viewing a car profile
When you see a car you’re interested in, click on the listing to get all the information you need to make a decision. The car profile page gives you more in-depth data from Experian, the DVLA, and the owner themselves to ensure you know exactly what you’re bidding on and guarantees a safe and secure transaction. You can see an example of this below:
On the right hand side of the profile, you will find key specifics about the car, such as fuel & transmission type, in addition to any necessary paperwork (Experian Autocheck, MOT status, and, where relevant, photos of the service history).
The most important number here is the ‘seller looking for’ price. As mentioned, this is not a sale price, but rather a place to start negotiations. Ultimately it’s down to the seller whether or not they accept your offer so feel free to make a bid that you think is realistic if you think the owner has over-valued their vehicle.
Remember, you can always raise your offer or phone the seller to negotiate a deal, so don’t be concerned about making a winning offer first time. Tootle simply connects seller and dealer – it’s still up to you to find out what they’re looking for and close the deal – just like if they were standing on your forecourt.
Also keep an eye out for alert badges, which will advise you of anything flagged during the Experian check, such as the car being under finance or having changed plate:
Making an offer
Once you’ve found a car you’re interested in, the next step is to make an offer.
As mentioned, the ‘seller asking for price’ is a guide rather than a sale price, so don’t feel that this is what you have to offer. In fact, the majority of sellers are willing to negotiate on the price that they give… within reason!
You will also see the sourcing fee at this point: You will only be invoiced for this amount if you successfully purchase a car through the site.
Finally, you will also be asked if collection is included. This lets the seller know if you’re willing to collect their car when you buy it, or if they’ll need to drop it off to you. Most dealers offer to collect but remember to factor any costs into your offer price.
Now, all that’s left is to click ‘Make offer’ and the seller will be informed of the price you’re willing to pay for their car.
Closing the deal
As soon as you’ve made an offer, you are able to view the seller’s contact details, allowing you to close the deal as quickly and effortlessly as possible. Our most successful dealers contact the seller of every car they make an offer on, striking a deal between what the seller is looking for and what the buyer can realistically pay.
You can access their contact details simply by clicking the ‘Reveal phone number’ button on the offer screen (or on your dealer dashboard at a later date).
You will also see the car appear on your dealer dashboard. This will allow you to keep track of any deals that are in progress and their status:
If you made an offer around their ‘looking for price’, it’s likely that they will accept the offer within hours. However, some cars go well over their ‘looking for price’ so we still suggest making contact with the seller and encouraging them to complete the deal every time.
If there’s a difference between the ‘asking for’ and offer price, you should always contact the seller, introduce yourself, and to see if you can close the deal. Although it’s possible to close deals without phoning the seller – you’ll improve your chances and avoid disappointment by going the extra mile.
Once the seller has verbally accepted the offer, encourage them to log onto Tootle and accept it on the platform. This will reserve the car and prevent the seller from receiving any further bids from other competing dealers.
At this point, you will receive a confirmation email from Tootle and it’s down to you to close the transaction with the seller by arranging handover and payment. Finally, after the sale is completed, you will be invoiced by Tootle at our market leading rates.
And that’s that! As ever, if you have any questions, concerns or comments, email us at firstname.lastname@example.org or phone us on 020 3327 2240.